Why this role exists
Many entrepreneurs come to us because contacts, offers, services and payments sit without a clear next step. The first weeks decide whether that actually changes. A clean implementation with clear steps, owners and dates is the foundation for that.
Your outcomes
- A repeatable implementation plan with clear phases and sign-off points.
- Customers who work independently with Peak One after implementation.
- Complete hand-overs from Sales and into ongoing customer success.
- Documented stumbling blocks that feed into product and onboarding.
Your day and scope
Planning and running kick-offs, guiding setup together with customers, tracking tasks and dates, clarifying questions with Solutions Engineering and Product, and documenting progress transparently. Commitments stay within the agreed scope.
Boundaries: You own the implementation phase for new customers. Ongoing account care, technical custom solutions and product development sit with other roles.
Your first 90 days
First 30 days
Understand Peak One, our offers and past implementations; join ongoing implementations and note gaps.
By day 60
Run your own implementations with support and set up a first standard implementation plan.
By day 90
Run implementations reliably on your own and have delivered one evidenced improvement to hand-over or plan.
What you bring
- Experience in project or implementation work with business customers.
- Structured, reliable way of working with clean documentation.
- Patience and clarity with people who are not very tech-savvy.
- Clear communication in German.
What you can learn with us
- Peak One in detail.
- Our internal hand-over and CRM processes.
- Specific industry details of our customers.
When this role is less of a fit
You want to run projects without direct customer contact, or mainly dig deep into technical custom solutions.
Compensation and conditions
We only commit to compensation, contract type, working hours and location once they are approved. We will tell you all of it concretely in the first call, before you invest time in further steps.
Your application process
Short application
Name, email and your answer to the role's entry question. CV optional.
First call
A personal conversation about the role, conditions and your questions. We cover compensation and location concretely here.
Work sample
An announced, time-bounded task: for a fictional business you create a compact implementation plan with phases, owners and risks. People assess structure, realism and clarity for the customer.
Decision
A person decides, never an AI. You always get a response.
Your entry question
„A new customer cancels two appointments in a row after the kick-off. What do you do – and what do you tell them?“
Apply now