Why this role exists
Closing is only the beginning. Offers such as the Sales Gym only work when they are used regularly in daily business. As sales grow, we need someone who onboards customers well, makes progress visible and notices early when someone gets stuck.
Your outcomes
- A structured, repeatable onboarding for new customers.
- Visible usage and progress status per customer.
- Early-detected risks with documented counter-measures.
- Customer feedback that concretely improves product and sales.
Your day and scope
Customer kick-offs and check-ins, help with setup, reviewing usage and outcomes, close alignment with Account Executives on hand-overs and with the product team on improvements. Commitments stay within the approved scope.
Boundaries: You own onboarding, guidance and retention of existing customers. New business and product development sit with other roles.
Your first 90 days
First 30 days
Understand offers, customer segments and past hand-overs; listen to existing customers.
By day 60
Set up a first onboarding playbook and use it with new customers.
By day 90
Run a steady rhythm for your customer portfolio and have triggered first improvements to product and hand-over.
What you bring
- Experience supporting business customers, ideally SMEs.
- Structured and reliable way of working.
- Enjoy helping people put things into practice.
- Clear communication in German.
What you can learn with us
- Our products and methods.
- Our internal systems.
When this role is less of a fit
You want a purely reactive support role without proactive customer conversations, or mainly want to win new customers.
Compensation and conditions
We only commit to compensation, contract type, working hours and location once they are approved. We will tell you all of it concretely in the first call, before you invest time in further steps.
Your application process
Short application
Name, email and your answer to the role's entry question. CV optional.
First call
A personal conversation about the role, conditions and your questions. We cover compensation and location concretely here.
Work sample
A short role-play of a check-in call with a fictional customer plus a brief action plan. We look at listening, clarity and realistic next steps.
Decision
A person decides, never an AI. You always get a response.
Your entry question
„A customer has barely used a purchased offer for three weeks. What do you do?“
Apply now